VIRTUAL & IN PERSON ADULT PROGRAMS

Think Customer Service
Certified Customer Service Professional  (CCSP)

"Think Customer Service" (T.C.S.)--the Ultimate Guide to Customer Service is for individuals who are seeking credentials that will allow them to stand out in the job market among their peers and for those who want to achieve tremendous success on the job. Individuals who complete the program will become Certified Customer Service Professionals, an accredited program through the Customer Service Institute of America.


Participants will
  • Lead in service excellence
  • Stand out among your peers
  • Build confidence and credibility
  • Earn more money
  • Communicate more effectively with INTERNAL & EXTERNAL customers
  • AVOID using KILLER WORDS of customer service
  • Learn how to take the H.E.A.T. to resolve conflict
Find a new career and job opportunities with a C.C.S.P. credential in as little as one week.
WORKSMARTER
Workplace Strategies 2.0

Covid-19 has changed all our lives in one way or another.  Juggling work, home, and school-aged children are more than a notion and comes with great responsibility and challenges. 
Improve your work techniques in these critical areas:
  • Self-management and motivation
  • Control distractions
  • Effective communication
  • Organization and planning
  • Time management
  • Work-life balance
Enhance your skills in as little as 60 minutes and learn strategies and techniques that will help you reclaim your life so you can continue to enjoy your work and your family again.

Each participant will receive WorkSmarter Planner  to help you stay organized.​
M.O.V.E. 
(MOTIVATED TO OBTAIN VALUABLE EMPLOYMENT)
Looking for a job is a job! Preparation is the key to successfully standing out from the crowd and leaving a lasting impression on your potential employer. Traditional job-seeking methods will not land the job. 

M.O.V.E. is an intensive career development program that enhances knowledge and teaches non-traditional methods to job search, employment, and retention.

This course teaches strategies and techniques beyond the basics and familiar. The classes are virtual, interactive, practical, and comprehensive. The instructors help clients increase their skills and help them accomplish their goals.   Some course highlights include:

  • Interview Coaching & Techniques
  • Resume creation and review
  • Identifying and selling your transferrable skills
  • and much more.
Contact our office today to enroll in the next class. This course can be taught virtually and in person.
INTERVIEW COACHING

An interview is a conversation, not an interrogation! We often seem desperate when we have an interview and leave the questions to the interviewer.

Interview coaching and preparation are essential to successfully landing the job. Learn how to ACE competency-based and typical interview questions. 

During this course, you will learn
  • Behavioral Interview Questions
  • Typical Interview Questions
  • The do's and don'ts of an outstanding interview
  • Interview body language
  • Types of interviews
  • How to ACE an interview
Interview coaching is available in one-on-one or group sessions.
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Schedule an interview coaching session today and find out why you're not getting the job offer. 

Group Training Offerings
Individual Program Offerings
  • Diversity, Equity, and Inclusion
  • Work-Life Balance
  • Recruitment and Retention Strategies
  • Developing New Managers
  • Accountability in the Workplace
  • Employee Engagement
  • Workplace Bullying
  • Team Building for Managers
  • Millennial Onboarding
  • and much more
  • Resume critique, update, and creation
  • Interview coaching
  • Customer Service Certification
  • Alternative Workplace Strategies
  • Career Coaching 
  • Entrepreneur workshops
  • Employment Retention workshops
  • Business Etiquette