VIRTUAL ADULT PROGRAMS

Think Customer Service
Certified Customer Service Professional  (CCSP)

“Think Customer Service (TCS)…the Ultimate Guide to Customer Service” is for individuals who are seeking credentials that will allow them to stand out  in the job market among their peers and for those who want to achieve greater success on the job.  Individuals who complete the program will become Certified Customer Service Professionals, an accredited program through the Customer Service Institute of America.

Participants will...
  • Lead in service excellence
  • Stand out among your peers
  • Build confidence and credibility
  • Earn more money
  • Communicate more effectively with INTERNAL & EXTERNAL customers
  • AVOID using KILLER WORDS of customer service
  • Learn how to take the H.E.A.T. to resolve conflict
Find a new career and job opportunities with a CCSP credential in as little as two weeks.
Alternative Workplace Techniques

Covid-19 has changed all of our lives in one way or another. For many working from home seems like a dream opportunity, but it comes with great responsibility and challenges.
Juggling work, home, and school-aged children are more than a notion.
Improve Telework techniques in these critical areas:
  • Self-management and motivation
  • Control distractions
  • Effective communication
  • Organization and planning
  • Time management
  • Work-life balance
Enhance your skills in as little as six hours and learn strategies and techniques that will help you reclaim your life so you can continue to enjoy your work and your family again.

Each participant will receive an Alternative Workplace Planner to help you stay organized.​


     Discounts available to (5) or more participants.
M.O.V.E. 
(MOTIVATED TO OBTAIN VALUABLE EMPLOYMENT)
Looking for a job is a job! Preparation is the key to successfully standing out from the crowd and leaving a lasting impression on your potential employer. Traditional job-seeking methods will not land the job. 

M.O.V.E. is an intensive career development program that enhances knowledge and teaches non-traditional methods to job search, employment, and retention.

This two-week course teaches strategies and techniques beyond the basics and familiar. The classes are virtual, interactive, practical, and comprehensive. The instructors help clients increase their skills and help them accomplish their goals.   Some course highlights include:

  • Interview Coaching & Techniques
  • Resume creation and review
  • Identifying and selling your transferrable skills
  • and much more.
Contact our office today to enroll in the next class.
INTERVIEW COACHING

An interview is a conversation, not an interrogation! We often seem desperate when we have an interview and leave the questions to the interviewer.

Interview coaching and preparation are essential to successfully landing the job. Learn how to ACE competency-based and typical interview questions. 

During this course, you will learn
  • Behavioral Interview Questions
  • Typical Interview Questions
  • The do's and don'ts of an outstanding interview
  • Interview body language
  • Types of interviews
  • How to ACE an interview
Interview coaching is available in one-on-one or group sessions.
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Schedule an interview coaching session today and find out why you're not getting the job offer. 

Group Program Offerings
Individual Program Offerings
  • Creative Problem Solving
  • Hiring Strategies
  • Developing New Managers
  • Interpersonal Skills
  • Employee Engagement
  • Communication Strategies
  • Team Building for Managers
  • Workplace Diversity
  • Resume critique, update, and creation
  • Interview coaching
  • Customer Service Certification
  • Alternative Workplace Strategies
  • Career Coaching 
  • Entrepreneur workshops
  • Employment Retention workshops
  • Business Etiquette