Adult Programs
Building skills. Creating opportunities. Moving forward.
RCE’s adult programs provide workforce and essential skills development for individuals who are entering the workforce, unemployed, underemployed, re-entering the workforce, or facing barriers to employment and self-sufficiency.
Through practical, hands-on training and individualized support, participants develop the skills, confidence, and tools needed to prepare for employment, successfully navigate the workplace, and work toward greater economic stability.
Programs may include career readiness, job search preparation, résumé development, interview preparation, customer service, professional communication, workplace success, and essential skills development.
Our goal is not simply employment—it is helping individuals build a pathway toward sustainable success.
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Motivated to Obtain Valuable Employment
Employment success requires more than finding a job—it requires being prepared to get the job, succeed in it, and keep moving forward.
MOVE is a comprehensive 30-hour adult workforce readiness program designed to equip individuals with the practical skills, tools, and confidence needed to seek, gain, and retain employment.
Through interactive, hands-on instruction, participants strengthen essential skills in career planning, résumé development, job search strategies, interviewing, professional communication, workplace expectations, customer service, problem-solving, and job retention.
To support continued success after training, participants may also receive Job Search Monitoring and Career Coaching for up to 90 days, providing additional guidance and accountability as they pursue employment opportunities.
Seek. Gain. Retain. MOVE Forward.
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Getting hired is an accomplishment. Staying employed and growing professionally is the next step.
You’re Employed… Now What? is an adult job retention and workplace success program designed to help individuals successfully transition into employment and understand what it takes to keep the job, build a positive professional reputation, and grow in the workplace.
Participants learn how to navigate employer expectations, workplace culture, professional communication, attendance and dependability, teamwork, conflict, time management, workplace boundaries, receiving feedback, and strong work ethics.
The program helps new and returning employees develop the confidence, habits, and essential skills needed to move beyond simply being hired and become valued, dependable employees with opportunities for continued growth.
You got the job. Now let’s help you keep it—and grow.
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Turn your customer service skills into a professional credential.
The Think Customer Service Professional™ (TCSP) certification is designed for individuals who want to demonstrate their knowledge, professionalism, and commitment to delivering exceptional customer experiences.
The program develops essential competencies in customer service, professional communication, problem-solving, conflict resolution, service recovery, teamwork, professionalism, and customer loyalty—skills valued across virtually every industry.
Candidates who successfully complete the certification requirements and achieve a score of 80% or higher on the certification assessment earn the TCSP professional credential, which can be verified through the RCE Certification Directory.
Whether you’re entering the workforce, seeking a new opportunity, or preparing for advancement, TCSP gives you a way to validate your skills, strengthen your résumé, and demonstrate your commitment to service excellence.
Build your skills. Earn your credential. Prove your standard.
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Strategies and Techniques that Empower Progress
Employment is the beginning. Stability is the goal.
STEP is an employment stabilization and self-sufficiency program designed to help individuals address the real-life challenges that can affect their ability to remain employed and continue moving forward.
Through facilitator-led discussions, guided activities, personal reflection, and practical planning, participants explore barriers to success and develop strategies for managing time and money, strengthening workplace and people skills, building support systems, and creating backup plans for life’s unexpected challenges.
STEP is designed to be interactive—not lecture-based. Participants are encouraged to share experiences, exchange ideas, identify solutions, and create plans that reflect their own lives, responsibilities, and goals.
The support continues beyond the initial sessions through ongoing peer-support and progress meetings, where participants can discuss successes and challenges, share resources and practical solutions, encourage one another, and continue working toward greater stability and self-sufficiency.
Take the next STEP toward stability, success, and continued progress.